Delivering Public Services That Work: v. 2: The Vanguard Method in the Public Sector: Case Studies (2020)

Delivering Public Services That Work: v. 2: The Vanguard Method in the Public Sector: Case Studies John Seddon Delivering Public Services That Work v The Vanguard Method in the Public Sector Case Studies One for work
  • Title: Delivering Public Services That Work: v. 2: The Vanguard Method in the Public Sector: Case Studies
  • Author: John Seddon
  • ISBN: -
  • Page: 467
  • Format: Paperback
Delivering Public Services That Work: v. 2: The Vanguard Method in the Public Sector: Case Studies John Seddon One for work
Delivering Public Services That Work: v. 2: The Vanguard Method in the Public Sector: Case Studies John Seddon

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    John Seddon

One thought on “Delivering Public Services That Work: v. 2: The Vanguard Method in the Public Sector: Case Studies

  1. Mark Stephens

    Good wide variation of voices and subject matters make this a lot readable than Seddon s usual thing He s a genius who can t write, so thankfully you ve got this I especially appreciated the extra chapters in general themes, not case studies themselves.

  2. Helen

    Reading this for workew to follow.It was ok readable than most John Seddon, guest authors writing case studies give you a break from Der Uberleutnant s usual toneDip into for work related references when necessary.

  3. Barry

    Another fine collection of case studies applying the Vanguard method in public sector organisations For those unaware the Vanguard method is a model for applying systems thinking in service organisations Vanguard s approach differs from many Lean and systems methodologies in that it recognises that in service organisations demand cannot be standardised Customer s come in customer shapes It comes from a perspective that most demand in service organisations is failure demand, caused by the organis [...]

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